Dedicated to Quality and Customer Satisfaction

At Otoo, we are committed to delivering high-quality products and ensuring your satisfaction. Our warranty and returns policy is designed to provide peace of mind and a straightforward experience for all our customers.

Warranty Policy

• Otoo Oxygen Inhaler and Cartridges
  • Duration: These products come with a 1-year warranty from the date of purchase.
  • Coverage: The warranty covers defects in materials and workmanship under normal use.
  • Exclusions: The warranty does not cover damages due to accidents, misuse, neglect, unauthorized modifications, or external causes such as acts of nature.
• Otoo Flavored Nozzles
  • Duration: The flavored nozzles come with a 1-month warranty, as the taste and aroma may degrade over time.
  • Replacement Recommendation: We recommend replacing the nozzle every month to ensure the best taste and aroma experience.
  • Coverage: This warranty covers any defects in material or workmanship under normal usage within the warranty period.

Warranty Claims

• To initiate a warranty claim, please contact our customer service with your purchase details and a description of the issue. Proof of purchase and photos of the defective product may be required.

Returns and Refunds

• Return Period: If you are not satisfied with your purchase, you may return it within 30 days of receipt for a full refund or exchange.
• Condition of Returned Items: Products must be returned in their original condition, including all accessories and packaging.
• Return Process: Contact our customer service to start the return process. We will provide instructions and, if applicable, a return shipping label.
• Refunds: Upon receiving and inspecting the returned item, we will process your refund to the original payment method.
• Return Shipping: Customers are responsible for return shipping costs, unless the return is due to a defective product or an error on our part.

Exchanges

• Defective or Damaged Items: If your item is defective or damaged upon arrival, we will exchange it at no extra cost.
• Exchange Process: Please contact our customer service for exchange instructions. We will arrange for the replacement item shipment after receiving the returned product.

Customer Service Support

For any inquiries or assistance with warranty, returns, or exchanges, please reach out to our customer service team. We are dedicated to ensuring that your experience with Otoo is positive and satisfying.