At otoo.life (“Otoo Life,” “we,” “us,” or “our”), we strive to ensure your complete satisfaction. Please review our policy below for returns, exchanges, and refunds.
1. Returns & Exchanges
- Timeframe: You may return or exchange most items within 30 days of delivery.
- Conditions:
- Items must be unused, in original packaging, and include proof of purchase (e.g., order number, receipt).
- For hygiene and safety reasons, opened products cannot be returned unless defective.
- Exchanges are subject to product availability.
2. How to Initiate a Return
- Contact Us: Email info@otoo.life with your order number and reason for return.
- Authorization: We’ll provide a Return Merchandise Authorization (RMA) number and instructions.
- Ship Back: Securely package the item and include the RMA number. We recommend using a trackable shipping method.
- Return Address:
Otoo Life LLC
Attn: Returns Department
10837 Sedalia Drive, McKinney, TX 75072
3. Refunds
- Processing: Refunds are issued to the original payment method within 7–10 business days after we receive and inspect the item
- Shipping Costs: Return shipping fees are the customer’s responsibility unless the return is due to our error (e.g., wrong item shipped).
4. Exchanges
- Contact us at info@otoo.life to request an exchange.
- If the replacement item is more expensive, you’ll pay the difference.
5. Exceptions
- Final Sale Items: Clearance, personalized, or discounted items marked “Final Sale” cannot be returned.
- Damaged/Missing Items: Report damage or missing parts within 48 hours of delivery for resolution.
- Wear & Tear: We do not accept returns for damage caused by misuse, accidents, or normal wear.
6. Defective Products
If your item arrives defective or damaged, email info@otoo.life with photos/video evidence.
- We’ll provide a prepaid return label and issue a replacement or refund.
7. International Returns
- International customers are responsible for return shipping costs, customs fees, and taxes.
- Refunds exclude original shipping charges.
8. Questions?
For assistance, contact us at info@otoo.life.
