At otoo.life (“Otoo Life,” “we,” “us,” or “our”), we strive to ensure your complete satisfaction. Please review our policy below for returns, exchanges, and refunds.

1. Returns & Exchanges

  • Timeframe: You may return or exchange most items within 30 days of delivery.
  • Conditions:
    • Items must be unused, in original packaging, and include proof of purchase (e.g., order number, receipt).
    • For hygiene and safety reasons, opened products cannot be returned unless defective.
    • Exchanges are subject to product availability.

2. How to Initiate a Return

  • Contact Us: Email info@otoo.life with your order number and reason for return.
  • Authorization: We’ll provide a Return Merchandise Authorization (RMA) number and instructions.
  • Ship Back: Securely package the item and include the RMA number. We recommend using a trackable shipping method.
  • Return Address:
    Otoo Life LLC
    Attn: Returns Department
    10837 Sedalia Drive, McKinney, TX 75072

3. Refunds

  • Processing: Refunds are issued to the original payment method within 7–10 business days after we receive and inspect the item
  • Shipping Costs: Return shipping fees are the customer’s responsibility unless the return is due to our error (e.g., wrong item shipped).

4. Exchanges

  • Contact us at info@otoo.life to request an exchange.
  • If the replacement item is more expensive, you’ll pay the difference.

5. Exceptions

  • Final Sale Items: Clearance, personalized, or discounted items marked “Final Sale” cannot be returned.
  • Damaged/Missing Items: Report damage or missing parts within 48 hours of delivery for resolution.
  • Wear & Tear: We do not accept returns for damage caused by misuse, accidents, or normal wear.

6. Defective Products

If your item arrives defective or damaged, email info@otoo.life with photos/video evidence.

  • We’ll provide a prepaid return label and issue a replacement or refund.

7. International Returns

  • International customers are responsible for return shipping costs, customs fees, and taxes.
  • Refunds exclude original shipping charges.

8. Questions?

For assistance, contact us at info@otoo.life.

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